Blender warranty

5-year commercial warranty. 7-year home warranty.

All JTC OmniBlend blender models purchased directly from JTC OmniBlend Australia or an authorised dealer are covered for the applicable period from the date of original purchase. Terms and conditions apply as set out below.

Warranty coverage

Our voluntary warranty covers defects in materials or workmanship in the main machine and its internal electronics under normal intended use. For an accepted warranty fault, we will repair or replace the affected machine or component at no charge.

This voluntary warranty applies to the original purchaser, subject to any different terms supplied with the purchase. Repairs or replacements under this warranty do not restart the original warranty period.

Accessories, wear parts and normal wear and tear are excluded from this voluntary machine warranty, subject to any separate warranty supplied at purchase. It does not cover damage caused by misuse, accidental damage or unauthorised repairs or modifications. These exclusions do not limit your rights under Australian Consumer Law.

How to request support

Contact our team or email support@jtcomniblend.com.au with your model, proof of purchase and a description of the issue. A receipt or other evidence showing where and when you purchased the product can help us assess your claim.

We will assess your enquiry and advise if the machine needs to be returned for inspection. Please contact us before sending it so we can provide the return instructions.

Inspection fees and shipping

If an inspection is not covered by this warranty or an applicable consumer guarantee, the inspection fee is AUD 100. We will explain the charge and obtain your agreement before proceeding with a chargeable inspection. Any further repair costs will be quoted after inspection.

For an accepted warranty fault, JTC OmniBlend Australia covers shipping in both directions: sending the machine to us and returning it to you. To claim shipping expenses you have paid for an accepted warranty fault, email your receipts and claim details to support@jtcomniblend.com.au.

For an issue not covered by this warranty or an applicable consumer guarantee, the customer is responsible for shipping costs. Contact us first to discuss the return arrangements.

Earlier purchases and separate warranties

This page does not reduce any warranty or other promise supplied when you purchased your product. Any separate warranty supplied with an accessory or retailer purchase continues to apply. If your purchase documents contain different terms, contact us with those documents and your purchase details so we can assess the terms that apply.

Your rights under Australian Consumer Law

This voluntary warranty is additional to your rights under Australian Consumer Law. Expiry of the stated warranty period does not by itself end those rights.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty provider

JTC OmniBlend Australia Pty Ltd
ABN: 59 671 842 845
Business address: 1032/705 Springvale Road, Mulgrave, VIC 3170
Phone: 0426 830 407
Email: support@jtcomniblend.com.au