Refund policy

Change-of-mind returns
We accept change-of-mind returns requested within 14 days after you receive your item.

To be eligible for a change-of-mind return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@jtcomniblend.com.au. Please note that returns will need to be sent to the following address: 1032/705 Springvale Rd, Mulgrave VIC 3170

If your return is accepted, we’ll provide instructions on how and where to send your package. For change-of-mind returns, you are responsible for the return shipping cost. You may arrange your own return postage or ask JTC to provide a return shipping label at your expense. Please contact us before sending your item back.

You can always contact us for any return question at admin@jtcomniblend.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The change-of-mind return conditions do not limit your rights under Australian Consumer Law. For an accepted warranty fault, JTC covers shipping both ways. See our warranty information for details.

Exceptions / non-returnable items
The following exclusions apply to change-of-mind returns only. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. For approved returns, we process refunds to your original payment method within 10–14 business days after we receive the returned goods. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we received your returned goods and you have not received a refund update, please contact us at admin@jtcomniblend.com.au